Refund and Returns Policy

At F5pro.eu, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return or exchange eligible items under the following conditions:

  1. Return Eligibility

You may return an item within 14 days of receiving your order, provided that:
• The product is in its original, unused condition, with all packaging, tags, and accessories intact.
• The item has not been damaged, altered, or used in any way.
• Sealed products (e.g., software, hygiene items, or personal care devices) must remain unopened to be eligible for return.

  1. How to Request a Return or Exchange
    1. Contact Customer Support – Send an email to support@f5pro.eu with your order number, product details, and reason for the return.
    2. Await Confirmation – Our team will review your request and provide return instructions, including the return address.
    3. Ship the Item – Pack the product securely and return it using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  2. Refunds & Processing Time
    • Once we receive and inspect the returned item, we will issue a refund within 7-14 business days to the original payment method.
    • Refunds cover the product price but do not include shipping fees (unless the return is due to an error on our part).
  3. Exchanges

If you wish to exchange an item for a different model or variant:
• Follow the standard return process.
• Place a new order for the desired item.
• Exchanges are subject to stock availability.

  1. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement or a full refund, including return shipping costs.

  1. Exceptions

The following items cannot be returned or exchanged:
• Gift cards and digital downloads.
• Perishable or hygiene-related products (e.g., earbuds, personal care devices).
• Customized or personalized items.

For further assistance, please contact our support team at support@f5pro.eu. We are happy to help!

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